Refund and Returns Policy

At ShoppyBrit, we want every customer who shops with us to feel completely confident before, during, and after their purchase. Whether you have ordered a men’s hoodie, a women’s sweatshirt, or a kids’ hoodie, this page explains our returns and refund process clearly and honestly so you always know exactly where you stand.

We fully comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which protect every UK customer who shops online.

1. Your 14 Day Statutory Right to Cancel

Under UK law, you have the right to cancel your order within 14 calendar days of receiving your hoodie or sweatshirt, without giving any reason. This is your legal right and we will always honour it without question.

To exercise this right, simply contact us within 14 days of delivery by emailing support@shoppybrit.com or messaging us on WhatsApp. Once you have notified us, you must return the item within a further 14 days.

2. Our Extended 30 Day Returns Window

In addition to your statutory rights, ShoppyBrit offers an extended 30 day returns window from the date of delivery. This gives you extra time and extra peace of mind when shopping for hoodies and sweatshirts for yourself or your family.

If for any reason your hoodie or sweatshirt is not right, simply get in touch within 30 days and we will take care of it.

3. Items Eligible for Return

The following items are eligible for a return, provided they meet our return condition requirements below:

Men’s hoodies in all available sizes from XS to XXL across all available colours including Black, Blue, Gray, Green, Navy, Pink, Red, Sand, and White.

Men’s sweatshirts in all available sizes and colours.

Women’s hoodies in all available sizes and colours.

Women’s sweatshirts in all available sizes and colours.

Kids’ hoodies and sweatshirts across all available age sizes.

Sale items are also eligible for return unless clearly marked as final sale at the time of purchase.

4. Return Condition Requirements

To be accepted for a return, your hoodie or sweatshirt must meet the following conditions:

The item must be returned within 30 days of the delivery date.

The item must be unworn, unwashed, and unaltered.

All original tags and labels must still be attached.

The item must be returned in its original packaging where possible.

The item must show no signs of use, perfume, deodorant, pet hair, or damage caused after delivery.

If an item is returned in a condition that does not meet these requirements, we reserve the right to refuse the return or issue a partial refund to reflect the reduced value of the item. We will always communicate this to you clearly before making any decision.

5. Non Returnable Items

The following items cannot be returned unless they are faulty or not as described:

Items clearly marked as final sale or non returnable at the time of purchase.

Items that have been visibly worn, washed, or damaged after delivery.

Items returned after the 30 day returns window has closed without prior agreement from our team.

If you are unsure whether your item qualifies for return, please contact us at support@shoppybrit.com before sending anything back and we will advise you promptly.

6. How to Start a Return

Returning an item to ShoppyBrit is simple. Please follow the steps below.

Step One: Email us at support@shoppybrit.com or message us via WhatsApp within your 30 day returns window. Please include your full name, order number, the name of the item you wish to return, and the reason for your return.

Step Two: Our team will respond within 1 to 2 business days to confirm whether your return has been approved and provide you with full return instructions.

Step Three: Pack your hoodie or sweatshirt securely, ideally in its original packaging, and include a note inside the parcel with your name and order number so we can process your return quickly upon receipt.

Step Four: Send the item back using a tracked postal service. We strongly recommend keeping your proof of postage until your refund has been confirmed. ShoppyBrit cannot be responsible for items lost in return transit that were not sent with tracking.

Step Five: Once we receive and inspect your returned item, we will email you to confirm and process your refund within the timescales below.

7. Refund Timescales

Once your returned item has been received and approved, we will process your refund promptly.

Refunds are always issued to the original payment method used at checkout. We cannot issue refunds to a different card, account, or payment method.

Card refunds typically appear in your account within 5 to 10 working days depending on your bank or card provider.

PayPal refunds typically appear within 3 to 5 working days.

We will always email you to confirm when your refund has been processed so you are never left wondering.

8. Return Postage Costs

Change of Mind Returns: If you are returning your hoodie or sweatshirt because you have changed your mind, the wrong size was ordered, or you simply prefer a different colour, the cost of return postage is your responsibility.

Faulty, Damaged, or Incorrect Items: If your item arrives faulty, damaged in transit, or is not the item you ordered, ShoppyBrit will cover all return postage costs in full. We will either provide a prepaid return label or reimburse your return postage costs upon receipt of proof of postage.

9. Faulty or Damaged Items

If your hoodie or sweatshirt arrives damaged, faulty, or significantly not as described, please contact us within 30 days of delivery at support@shoppybrit.com. Please include your order number, a clear description of the issue, and a photograph showing the fault or damage clearly.

Under the Consumer Rights Act 2015, you are entitled to one of the following remedies:

A full refund to your original payment method.

A free replacement of the same item subject to stock availability.

We will always resolve faulty or damaged item cases as a priority and at no additional cost to you whatsoever.

10. Exchanges and Size Changes

If you have ordered the wrong size hoodie or sweatshirt, for example you ordered a Medium but need a Large, we do not currently offer a direct exchange service. However the process is simple and fast.

Return the original item following the steps above and we will issue your refund upon receipt. Then place a new order for the correct size. This ensures you receive your preferred size as quickly as possible without waiting for a swap to be processed.

If you are concerned about stock availability for the size you need, please contact us before returning and we will check and hold stock for you where possible.

11. Original Delivery Charges

If you are cancelling your order within the 14 day statutory cancellation period, we will refund the standard delivery charge you paid on your original order.

For returns made within our extended 30 day window that are change of mind returns, original delivery charges are non refundable.

For returns of faulty, damaged, or incorrectly sent items, we will refund both the product price and any delivery charge paid in full.

12. Orders Returned to Us by the Courier

If your hoodie or sweatshirt is returned to us by our courier because delivery could not be completed, for example due to an incorrect address being provided or the parcel not being collected from a delivery depot, we will contact you by email to arrange redelivery or issue a refund minus the original delivery charge.

Please ensure the delivery address provided at checkout is accurate and that you monitor your tracking updates to ensure you are available to receive your order.

13. Cancelling Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately at support@shoppybrit.com or via WhatsApp. We process and dispatch orders quickly in order to ensure fast delivery, so pre-dispatch cancellations cannot always be guaranteed.

If we are able to cancel your order before dispatch, a full refund will be issued within 5 to 10 working days.

If your order has already been dispatched, please wait for delivery and then follow the standard returns process outlined above.

14. Your Consumer Rights

Nothing in this policy affects or limits your statutory rights as a consumer under UK law. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are fully protected when you shop with ShoppyBrit.

If you are ever unsure about your rights as a UK consumer, you can seek independent guidance from Citizens Advice at citizensadvice.org.uk or from the UK Government website at gov.uk.