Our Commitment to You

At ShoppyBrit we want every customer across the United Kingdom to feel completely confident shopping with us. We offer a wide range of products across multiple categories including home and kitchen essentials, clothing and fashion, health and beauty, bags and accessories, pet supplies, toys and games, lighting and home decor, mobile and computer accessories, appliances, and seasonal products.

Whatever you order from us, this Refund and Returns Policy sets out your rights clearly, honestly, and in plain English. We operate in full compliance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which protect every UK customer who shops online.

1. Important Information About Delivery and Returns

ShoppyBrit sources products from trusted international suppliers to bring you a wide range of quality products at competitive prices. As a result, some orders may be dispatched directly from our supplier warehouses, which can mean delivery timescales are longer than standard UK only retailers.

We are fully transparent about this. Estimated delivery times are provided on each product page and at checkout. Please read these carefully before placing your order.

Your rights to cancel, return, and receive a refund are fully protected regardless of where your product originates from.

2. Your Statutory 14 Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the legal right to cancel your order within 14 calendar days of receiving your product, without giving any reason. This right applies to all products across every category on ShoppyBrit.

The 14 day cancellation period begins on the day after you, or someone you have nominated, physically receives the goods.

To exercise your right to cancel, you must notify us in writing before the 14 day period expires by emailing support@shoppybrit.com. Please include your full name, your order number, and a clear statement that you wish to cancel. Once you have notified us you must return the product within 14 days.

3. Our Extended 30 Day Returns Window

In addition to your statutory 14 day cancellation right, ShoppyBrit provides an extended 30 day returns window from the date you receive your order. We believe this gives you a fair and reasonable opportunity to assess your purchase and decide whether it meets your needs.

4. What Products Can Be Returned

The following categories of products are eligible for return subject to the condition requirements below.

Home and kitchen products including storage solutions, home appliances, wardrobes, and kitchen accessories are eligible for return within 30 days provided they are unused, unassembled where applicable, and in their original packaging.

Clothing and fashion items for men and women are eligible for return within 30 days provided they are unworn, unwashed, and have all original tags and labels attached.

Bags and accessories are eligible for return within 30 days provided they are unused and in their original packaging with all protective materials intact.

Health and beauty products including skincare and personal care items are eligible for return within 30 days provided the hygiene seal has not been broken and the product has not been opened or used.

Pet supplies are eligible for return within 30 days provided they are unused, unopened, and in their original condition.

Toys and games are eligible for return within 30 days provided they are unused, unassembled where relevant, and in their original sealed packaging.

Lighting and home decor products are eligible for return within 30 days provided they are unused, in their original packaging, and have not been installed or fitted.

Mobile and computer accessories including cables, earbuds, and peripherals are eligible for return within 30 days provided they are unopened and unused.

Seasonal products including Christmas and Halloween decorations are eligible for return within 30 days provided they are unused and in their original packaging.

5. Products That Cannot Be Returned

The following products cannot be returned unless they are faulty, damaged, or not as described.

Health and beauty products, personal care items, and intimate hygiene products where the original sealed packaging has been opened, for health and hygiene reasons.

Any product that has been clearly used, assembled, installed, damaged, or altered after delivery.

Products returned after the 30 day returns window has closed without prior written agreement from our team.

Personalised or custom made items specifically created to your requirements.

Items that arrive without their original packaging, tags, or labels removed.

If you are unsure whether your item is eligible for return, please contact us at support@shoppybrit.com before sending anything back.

6. Return Condition Requirements

For a return to be accepted, your product must meet the following conditions regardless of category.

The item must be returned within 30 days of the delivery date. The item must be in its original, unused, undamaged condition. All original packaging, tags, labels, accessories, manuals, and components must be included. The product must show no signs of use, installation, assembly, or modification. For clothing, the item must be unworn and unwashed with all tags attached.

If a returned item does not meet these conditions, we reserve the right to refuse the return or issue only a partial refund to reflect the diminished value of the item. We will communicate this to you clearly before making any decision.

7. How to Request a Return

Returning a product to ShoppyBrit is straightforward. Please follow these steps.

Step One: Contact us by emailing support@shoppybrit.com within your applicable returns window. Include your full name, order number, the product name, the reason for your return, and a photograph of the item where it is faulty or damaged.

Step Two: Our customer support team will respond within 1 to 3 business days to confirm whether your return has been approved and to provide you with complete return instructions.

Step Three: Pack the item securely in its original packaging where possible. Include a note inside the parcel with your full name and order number to help us process your return quickly.

Step Four: Send the item using a tracked postal or courier service. We strongly recommend keeping proof of postage until your refund has been confirmed. ShoppyBrit cannot accept responsibility for items lost in return transit where no tracking was used.

Step Five: Once we receive and inspect the returned item we will notify you by email and process your refund within the timescales set out in this policy.

8. Faulty, Damaged, or Incorrect Items

If any product you receive from ShoppyBrit arrives faulty, damaged in transit, or is materially different from the description on our website, you have additional rights under the Consumer Rights Act 2015 and we will prioritise your case.

Please contact us within 30 days of delivery at support@shoppybrit.com with your order number, a description of the fault or damage, and clear photographs showing the issue.

You are entitled to one of the following remedies.

A full refund to your original payment method. A free replacement of the same product subject to availability. A repair where this is appropriate and practical.

All return postage costs for faulty, damaged, or incorrectly sent items will be covered by ShoppyBrit in full.

9. Refund Timescales

Once your returned item has been received and approved, we will process your refund as follows.

Refunds are always issued to the original payment method used at the time of purchase. We do not issue refunds to alternative payment methods.

Card refunds typically appear in your account within 5 to 10 working days depending on your bank or card provider.

PayPal refunds typically appear within 3 to 5 working days.

We will always send you a confirmation email when your refund has been processed so you are never left without an update.

10. Return Postage Costs

Change of Mind Returns: When returning a product because you have changed your mind, the item does not fit, or you no longer want it, the cost of return postage is your responsibility.

Faulty, Damaged, or Incorrect Items: ShoppyBrit will cover all return postage costs in full for items confirmed as faulty, damaged in transit, or not as described. We will provide instructions for postage reimbursement or a prepaid returns label where applicable.

11. Original Delivery Charges

If you cancel your order within the 14 day statutory cancellation period, we will refund the standard delivery charge paid on your original order.

For returns made within our extended 30 day window on a change of mind basis, original delivery charges are non-refundable.

Where an item is faulty, damaged, or incorrectly sent, we will refund both the full product price and any delivery charge in full.

12. Exchanges

ShoppyBrit does not currently operate a direct exchange service. If you need a different size, colour, or variant of a product, please return the original item for a refund and place a new separate order. If you are concerned about stock availability, contact us before returning and we will check for you.

13. Orders Lost in Transit

If your order has not arrived within the estimated delivery window shown at checkout and on your order confirmation, please contact us at support@shoppybrit.com with your order number. We will investigate with our supplier and delivery partner and provide a resolution, which may include a replacement dispatch or full refund depending on the outcome of the investigation.

Please allow a reasonable additional period beyond the estimated delivery date before reporting a missing order, particularly for products dispatched from international warehouses. Estimated delivery timeframes for international dispatch orders are clearly stated on each product page.

14. Cancelling Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately at support@shoppybrit.com or via WhatsApp. We aim to process and dispatch orders quickly so pre-dispatch cancellations cannot always be guaranteed.

If your order has already been dispatched you will need to wait for delivery and then follow the standard returns process above. We are unable to recall parcels once dispatched from supplier warehouses.

15. Your Consumer Rights

Nothing in this Refund and Returns Policy limits or affects your statutory rights as a UK consumer. Your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are fully protected when you shop with ShoppyBrit.

For independent advice about your consumer rights, please visit Citizens Advice at citizensadvice.org.uk or the UK Government website at gov.uk.

16. Contact Us

Email: support@shoppybrit.com
Phone: 07424 041635
WhatsApp: Available via the chat button on our website
Support Hours: Monday to Friday 9am to 6pm and Saturday 10am to 4pm GMT
Address: Manchester, United Kingdom

Last Updated: October 2026