Introduction
At ShoppyBrit we are fully committed to protecting your privacy and handling your personal data with transparency, care, and complete respect. This Privacy Policy explains what personal information we collect when you visit shoppybrit.com, how we use it, how we protect it, who we share it with, and what your rights are under UK data protection law.
ShoppyBrit is an online marketplace based in Manchester, United Kingdom, offering products across multiple categories including home and kitchen, clothing and fashion, health and beauty, bags and accessories, pet supplies, toys and games, lighting and home decor, mobile and computer accessories, appliances, and seasonal products.
We operate in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data Use and Access Act 2025, and the Privacy and Electronic Communications Regulations 2003 (PECR).
By using our website you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
ShoppyBrit is the data controller responsible for your personal information. We are based in Manchester, United Kingdom.
If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@shoppybrit.com.
2. What Personal Information We Collect
We collect personal information in the following ways.
Information You Provide Directly
When you create an account with ShoppyBrit we collect your full name, email address, and a password.
When you place an order we collect your full name, email address, delivery address, billing address, telephone number, and payment details necessary to process your transaction.
When you contact our customer support team via email, WhatsApp, or social media we collect your name, contact details, order information, and the content of your communications.
When you subscribe to our newsletter or marketing emails we collect your email address and your stated preferences.
When you leave a product review we collect your display name and the content of your review.
Information Collected Automatically
When you browse shoppybrit.com we automatically collect technical information including your IP address, browser type and version, device type and operating system, pages you visit on our website, time spent on each page, referring website, date and time of your visit, and products you view or add to your basket. This information is collected through cookies and similar technologies.
Information From Third Parties
We may receive information from payment processors confirming the status of your transactions, from our delivery and fulfilment partners regarding the status of your orders, and from social media platforms if you interact with our social media content or choose to connect a social account.
3. How We Use Your Personal Information
We use your personal information for the following purposes.
To Process and Fulfil Your Orders: We use your name, address, contact details, and payment information to process your purchase, arrange dispatch and delivery through our supplier network, send you order confirmation and tracking updates, and handle returns and refunds.
To Manage Your Account: We use your information to maintain your ShoppyBrit account, provide access to your order history, and save your preferences.
To Provide Customer Support: We use your information to respond to your queries, resolve complaints, and provide after sales assistance across all product categories.
To Facilitate Dropship Order Fulfilment: We share necessary order information with our trusted third party suppliers, including those operating through AliExpress, Alibaba, and Saleyee platforms, solely for the purpose of fulfilling your order and arranging delivery to your UK address. These suppliers are only provided with the minimum information required to dispatch and deliver your order.
To Send Marketing Communications: Where you have given us your explicit consent, we use your email address to send you updates about new arrivals, promotions, and offers. You may unsubscribe at any time.
To Improve Our Website: We use analytics data to understand how visitors use shoppybrit.com and to improve the performance, usability, and product offering.
To Prevent Fraud and Maintain Security: We process certain data to detect and prevent fraudulent transactions and unauthorised account activity.
To Comply With Legal Obligations: We retain and process certain data as required by UK law including for tax and accounting purposes.
4. Legal Basis for Processing
Under UK GDPR we process your personal data on the following lawful bases.
Contract Performance: Processing necessary to fulfil your order, manage your account, and provide our services.
Legitimate Interests: Improving our website, preventing fraud, and sending product recommendations to existing customers where these interests do not override your rights.
Consent: Marketing communications and non essential cookies, which you may withdraw at any time.
Legal Obligation: Retaining financial records and complying with UK law.
5. How We Share Your Information
ShoppyBrit does not sell your personal data. We share your information only in the following circumstances.
Supplier and Fulfilment Partners: When you place an order, we share your name, delivery address, and order details with the relevant supplier or fulfilment partner responsible for dispatching your order. This includes suppliers operating via AliExpress, Alibaba, and Saleyee. These partners are only permitted to use your information to fulfil and deliver your order.
Payment Processors: Your payment details are shared with our secure payment gateway providers who process transactions on our behalf in compliance with PCI DSS standards.
Delivery and Logistics Partners: We share your delivery details with courier and postal services used to deliver your order.
Technology and Service Providers: We work with trusted third-party service providers for website hosting, email communications, analytics, and customer relationship management. These providers act as data processors on our behalf and are contractually prohibited from using your data for any other purpose.
Legal Authorities: We may disclose your information to law enforcement or regulatory bodies where we are legally required to do so or where necessary to protect the safety and rights of our customers or our business.
6. International Data Transfers
Because ShoppyBrit works with international suppliers and dropship partners located outside the United Kingdom, including in China and other countries, certain order fulfilment data such as your name and delivery address is transferred internationally to enable your order to be processed and dispatched.
Where personal data is transferred outside the UK we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including contractual protections with our supplier partners. We share only the minimum data necessary to fulfil your order.
If you have questions about international data transfers, please contact us at support@shoppybrit.com.
7. Cookies
ShoppyBrit uses cookies and similar technologies on our website. For full details of the cookies we use, why we use them, and how to manage your preferences, please read our Cookie Policy at shoppybrit.com/cookies.
8. How We Protect Your Data
We take the security of your personal information seriously and implement the following measures.
SSL encryption across our entire website protecting all data in transit. Secure, encrypted storage of passwords and sensitive account information. Restricted access to personal data within our organisation on a strict need to know basis. Secure PCI DSS compliant payment processing with no full card details stored on our servers. Regular security assessments of our systems and third party integrations.
9. How Long We Keep Your Data
Order and transaction records are retained for seven years to comply with UK tax legislation. Account information is retained for as long as your account is active plus two years thereafter. Customer support communications are retained for up to three years. Marketing consent records are maintained until you unsubscribe. Analytics data is typically retained for up to 26 months.
10. Your Rights Under UK GDPR
You have the following rights in relation to your personal data.
The Right of Access: Request a copy of the personal data we hold about you free of charge within one calendar month.
The Right to Rectification: Request correction of any inaccurate or incomplete data we hold.
The Right to Erasure: Request deletion of your personal data where there is no overriding legal reason for us to retain it.
The Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
The Right to Data Portability: Receive your data in a structured, machine readable format.
The Right to Object: Object to processing based on legitimate interests, including direct marketing.
The Right to Withdraw Consent: Withdraw consent for marketing or non essential cookies at any time.
To exercise any of these rights please contact us at support@shoppybrit.com. We will respond within one calendar month. If you are not satisfied with our response you have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.
11. Third Party Websites
Our website may contain links to third party websites. ShoppyBrit is not responsible for the privacy practices of those websites. Please review their privacy policies before providing any personal information.
12. Children’s Privacy
ShoppyBrit is intended for adults aged 18 and over. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information, please contact us immediately at support@shoppybrit.com.
13. Changes to This Policy
We update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will update the Last Updated date when changes are made. We encourage you to review this page from time to time.
14. Contact Us
Email: support@shoppybrit.com
Phone: 07424 041635
WhatsApp: Available via the chat button on our website
Address: Manchester, United Kingdom
Last Updated: October 2026
